How to Edit a Review You Made on Genbook

abril 22, 2022 Postar um comentário

User Reviews Overview

Almost Genbook

Genbook is a smart and simple all-in-ane online appointment scheduling and business management solution that helps entrepreneurs in personal services build a meliorate business experience. Genbook eliminates distractions and helps...

Acquire more

Feature ratings

Browse Genbook Reviews

272 reviews

All Genbook Reviews Apply filters

Filter by:

Sort by:

Nearly Helpful

Most Recent

Manufacture: Health, Health & Fettle
Company size: Self Employed
Used Daily for two+ years
Review Source

Happy user for almost nine years

Genbook has been easy for myself and my clients to use from day i. I'chiliad constantly getting feedback from clients about how piece of cake information technology was and how they liked existence able to volume whenever they wanted. Any trivial bug I've had over the years have always been taken care of very apace through the support staff, so I never have to worry that something will go wrong and not get fixed. And I get all that ease of apply and fast helpful support at a very affordable price.

Pros

What I like almost is a difficult ane to narrow downward. At that place is and then much I like, more often than not revolving effectually ease of use for both myself and my clients. But overall I'd have to say what I similar virtually is that Genbook is always working to make their software better, in ways both large and small.

Cons

The only complaint I had for many years was the lack of a waitlist feature, only Genbook at present has that, so honestly at that place isn't anything else I dislike.

Response from Genbook

Howdy Kelly,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely exist happy to read what yous wrote.

We put client experience and satisfaction equally our priority, and your review reaffirms the hard work we put in every solar day.

Thank you once more for your kind words!

Warmly,
Cass on behalf of the Genbook team

Replied 08/12/2019

Industry: Mental Wellness Intendance
Company size: Self Employed
Used Daily for 2+ years
Review Source

Fantabulous, VERY EFFICIENT, RELIABLE, EASE OF Use

I HAVE LOVED IT FROM THE START, Especially WHEN I HAD half dozen CONSULTANTS As I WAS ABLE TO MONITOR WHAT THEY WERE DOING OR Non DOING AND Assistance THEM FILL THEIR HOURS WITH CLIENTS. It WAS VERY Benign As A CEO. WHEN I DECIDED TO DOWNSIZE I Connected TO Utilize IT Every bit I LOVED GENBOOK AND ALL OF THE FEATURES AND EASE OF Apply.

Pros

EASY TO USE FOR MYSELF AND CLIENTS FOR SCHEDULING, LOVE THE COLOR SO I CAN KNOW WHAT SERVICE I AM PROVIDING AT A QUICK GLANCE, Honey THE Acquirement ASPECT SO I KNOW WEEKLY WHAT MY INCOME IS AND WHAT IT I HAVE LOST FROM NO SHOWS. Dearest THE NEW Await Listing AS IT HAS BEEN WORKING GREAT FOR MY CLIENTS! I Dearest BEING ABLE TO ENTER ALL OF THE CLIENT Information AND HAVING A Place TO Document THE NOTES, BESIDES IN THE CLIENTS' CHART.

Cons

I HONESTLY Tin can Not Call back OF Anything! COMPARED TO OTHER SOFTWARE AND APPS THIS IS THE BEST AND I Honey IT.

Reasons for Switching to Genbook

EASE OF USE AND ALL OF THE FEATURES WITH THE Customer SERVICE.

Response from Genbook

Hi Amy,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Cheers over again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Replied 31/03/2020

Manufacture: Cosmetics
Company size: two-x Employees
Used Daily for 2+ years
Review Source

Killing my Business

Empty promises.

Pros

Apply to be great and worked well with Google.

Cons

All your reviews just get deleted off Google. Genbooks has been telling me for virtually 2 years now that they are going to assist but they don't. Absolutely ridiculous at this betoken. Looking for a new company to piece of work with as we speak.

Response from Genbook

Hi there,

Thanks for your feedback. Nosotros hear you, the connection between your Google My Business profile and your Genbook reviews take been intermittent recently. This is a consequence of some changes Google have made to their API since introducing the Reserve with Google feature.

Rest assured that your customers are nonetheless able to encounter all of your reviews in full on your booking page and you can nonetheless add together your 'Reviews Button' to your web and social pages.

We are working hard to strengthen that connection and restore the Genbook reviews link to your Google My Business organisation contour. In the mean fourth dimension, we recommend sharing your reviews via different avenues.

Thanks again for your feedback, and don't hesitate to reach out if there'due south anything we can assist with.

Warmly,
The Genbook Team

Replied 10/04/2019

Pinnacle Genbook Alternatives

Industry: Wellness, Health & Fettle
Visitor size: Self Employed
Used Daily for 2+ years
Review Source

Genbook takes care of my business

Give thanks y'all Genbook for automatically asking clients for reviews. I would rarely think to ask for reviews on my own and now I don't have to! I have over 100 5 star reviews on my website! Give thanks You Gen Volume!!!

Genbook takes care of so much office administration piece of work for me, allowing me more than fourth dimension to do the therapies that I love.
-Red

Pros

Ease of use for clients, it is quick and easy to setup their account and schedule.

Cons

clients accept problems knowing how to cancel their appointments.
I am non sure how to cancel genbook from sending a review request.

Response from Genbook

Hi Red,

This review fabricated our solar day!

We are thrilled that you are happy with our service; the squad hither at Genbook volition definitely be happy to read what you wrote.

Nosotros put customer feel and satisfaction as our priority, and your review reaffirms the hard work we put in every solar day.

Thanks for also sharing some of the ways we can amend, we continue to invest in our product feel and have added this to our electric current feature and update requests.

Cheers again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Replied 31/12/2019

Industry: Cosmetics
Company size: Self Employed
Used Daily for 2+ years
Review Source

Thoroughly enjoy using Genbook

I've been with Genbook over 5years and I am satisfied with my overall feel this far. I have no plans on leaving.

Pros

I like that this software is always updating and ensuring that we're able to employ it with ease.

Cons

My but complaint is that the updates come up years afterward other software apps have been updated to about functions and it comes at a cost(price increase).

Alternatives Considered

Vagaro

Reasons for Choosing Genbook

Cost

Reasons for Switching to Genbook

At the fourth dimension, Genbook had more features than Vagaro.

Response from Genbook

Hi Natasha,

We are then grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you lot are happy with our service; the team here at Genbook volition definitely be happy to read what you wrote.

We put customer experience and satisfaction every bit our priority, and your review reaffirms the hard work we put in every day.

Give thanks you once again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Replied nineteen/12/2019

Industry: Health, Wellness & Fitness
Company size: two-10 Employees
Used Daily for ii+ years
Review Source

Excellent Customer Back up and Online Presence

I dear Genbook. When I moved to having two locations, the staff were able to aid me with a workaround so that people could book in either location, though that isn't normally how the software works. Again, they take dandy customer support.

Pros

I have used Genbook for many years and have seen them evolve in that fourth dimension. Whenever I have needed assistance figuring out how to employ the software, [SENSITIVE CONTENT HIDDEN] or one of her team has been available to help me. In addition, I call up a lot of my online presence is due to the reviews that are generated through Genbook. My company has a broader online presence because of this software.

Cons

I'm non very software savvy, so sometimes information technology'southward hard for me to find WHERE to put information into the organisation.

Reasons for Choosing Genbook

I preferred some features nigh Genbook: it generated reviews for my business and Genbook reminded people of their upcoming appointments 24 - 72 hours beforehand.

Reasons for Switching to Genbook

I find Schedulicity to be cumbersome every bit a user and I didn't like their Mind Body Online service.

Response from Genbook

How-do-you-do Ana Helena,

Thank you so much for taking the time to leave u.s.a. this amazing review.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what yous wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard piece of work we put in every solar day.

Cheers again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Replied 18/12/2019

Manufacture: Wellness, Health & Fettle
Company size: Self Employed
Used Daily for 2+ years
Review Source

Long fourth dimension user

Pros

I appreciated how user friendly Genbook is. I similar that it capture client reviews and has a clean looking interface.

Cons

At that place are a couple little things. Session notation capability would be nice.

Reasons for Choosing Genbook

At the time I had two locations. It was before you lot had that capability. I admittedly hated at that place platform. Too many whistles and bells, non user friendly and too expensive for a solo therapist. I have worked for other companies who use other systems. Genbook is even so my favorite.

Reasons for Switching to Genbook

It was the kickoff platform I e'er used and have been happy with it. Why mess with a good matter.

Response from Genbook

Hi Shalene,

Nosotros are and so grateful for your kind words. Thanks for sharing your review with u.s.a. and the community.

We are thrilled that you lot are happy with our service; the team here at Genbook will definitely be happy to read what you lot wrote.

Nosotros put client feel and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank y'all for also sharing some of the ways we can improve, we continue to invest in our product feel and have added this to our current feature and update requests.

Thank you lot again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Replied eighteen/12/2019

Industry: Consumer Services
Company size: Cocky Employed
Used Daily for 2+ years
Review Source

Review on Genbook

Overall I'm very happy with genbook. I haven't had any mishaps or sideslip ups.

Pros

I love that my clients tin can volume more than ane service at a fourth dimension, they can't book any time, and that my book is also a smart volume so it doesn't double volume for me information technology manages out my time and also, jane book asked my customers for reviews and makes it very easy and self-explanatory to utilise. I as well like the declaration ouI love that my clients can volume more than one service at a fourth dimension, they can't book any time, and that my book is also a smart book so information technology doesn't double book for me it manages out my time and likewise, jane book inquire my customers for reviews it makes it very easy and self-explanatory to employ. I likewise like the announcement add together on.

Cons

I don't like that we can't block anyone from booking. I too don't like that genbook is partnered with stripe, stripe takes Fashion to much money for a fee.

Alternatives Considered

Booker

Reasons for Switching to Genbook

Because the major salon I was working for used it and information technology made more sense to stick with what I know equally opposed to learning something else. Plus I like my website tag line.

Response from Genbook

Howdy Imani,

We are so grateful for your kind words. Thank you for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team hither at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction every bit our priority, and your review reaffirms the hard work we put in every day.

Thank you for likewise sharing some of the ways we can better, we go along to invest in our product feel and accept added this to our electric current feature and update requests.

Thank you once again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Replied 16/12/2019

Industry: Health, Wellness & Fitness
Company size: Cocky Employed
Used Daily for 2+ years
Review Source

Uncomplicated & Effective

I love the ease of using Genbook. Not simply setting it up from my cease, simply the ease that it affords my clients besides. From service pick, to booking, and making payments I love that my customers tin do it all with but a few clicks. Genbook's automation and seamless interface has not simply helped me grow my business organization, just information technology makes it so like shooting fish in a barrel!

Pros

Seamless integration with Stripe. They DON'T use PayPal.
Not having to be a eye man with scheduling or taking payments.
Beingness able to add together a "Book At present" button to my site and social media accounts.
The ease of set, use, and customization.
Being able to add together specific hours of performance to different days of the week.

Cons

Non existence able to update my time zone/location manually (I take to email tech support for this to happen and I move A LOT)
Non being able to offer coupon/promo codes (seriously this is a HUGE fail and seems like a no-brainer)
Some of the interface is a chip fiddly and over wrought, only is getting improve. Often the features feel similar they were built by someone who ISN'T an entrepreneur, merely is a coding practiced who is really impressed with their own coding abilities.

VThe calendar integration (linking my Gmail calendar) is dainty that it populates from Genbook->Gmail, but to be TRULY amazing they would also create a way to populate my Genbook calendar via Gmail.

Reasons for Switching to Genbook

Feature selection Ease of customization Stripe integration (especially since I have other accounts that use Stripe) Value

Response from Genbook

How-do-you-do Andrew,

We are so grateful for your kind words. Thanks for sharing your review with united states and the customs.

Nosotros are thrilled that you are happy with our service; the team here at Genbook volition definitely exist happy to read what yous wrote.

Nosotros put customer experience and satisfaction as our priority, and your review reaffirms the difficult work we put in every twenty-four hours.

Thank you for also sharing some of the means we can improve, we continue to invest in our product experience and have added this to our current characteristic and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Replied 09/12/2019

Manufacture: Health, Wellness & Fettle
Visitor size: Self Employed
Used Daily for two+ years
Review Source

Gone as well aoon

The best online booking system out there or was out there it was sold to Booksy one of the worst online booking systems out in that location.

Pros

How like shooting fish in a barrel it was to use and prepare and navigate and read

Cons

Need a forepart page to mail information about the concern

Industry: Medical Practice
Company size: Self Employed
Used Daily for 2+ years
Review Source

Genbook software review

overall Genbook has been great and I really similar the software

Pros

this software is easy to use. client service is excellent. I love that my reviews are linked to google. I love the accessibility to communicate with clients automatically without me personally having to ship out emails, confirmations, specials. I dearest the new characteristic that allows me to select specific clients that take been in recently, had recent birthdays, etc.

Cons

There is just one thing I do not similar about this software and its sop frustrating! Importing client data! I practise not like that I accept to use their partnered e-mail software, which is ridiculously expensive, to easily transport out personalized emails to my clients. at that place needs to exist an easier way of importing client data. in that location should likewise exist a way to take the option to import only emails, or accost, etc not everything all at once it takes me over an 60 minutes to delete all the unnecessary info to be able to send a mass email to clients. I accept nigh inverse software companies because of this. would dear to see this change!

Response from Genbook

Hi Brannigan,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team here at Genbook volition definitely be happy to read what you wrote.

Nosotros put customer feel and satisfaction as our priority, and your review reaffirms the difficult work we put in every 24-hour interval.

You'll be pleased to know that Comms will be released before the stop of the year which will solve this problem for you.

Give thanks you once again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Replied 22/09/2020

Industry: Health, Wellness & Fitness
Company size: Self Employed
Used Daily for ii+ years
Review Source

Idiot proof

Customer service people were always nice when I called. Maybe, in that location was a note they could read from my previous telephone call that alerted them that they had to tell me HOW to turn on my laptop the first time I called...not kidding.

Pros

I am a massage therapist with a nigh zero skill level when it comes to calculator stuff but even I was able to figure this out. Several friends have switched to Genbook after witnessing me easily brand changes to pricing, add together or delete services or block off fourth dimension to go on vacation without having to phone call "the website dude". The after the service date follow upwardly emails to my clients have helped me build my reputation equally a five star business organization with over 500 reviews and I never had to sweat it. I like the opportunity to see the review earlier posting so there are never any issues. For example, HIPPA laws prevent me from advertising a glory athlete client referred someone. Some reviews are best left unposted.

Cons

I used it for years before I realized that my professional organization ABMP gave me a disbelieve.

Response from Genbook

How-do-you-do Sonya,

This review made our mean solar day!

Nosotros are thrilled that yous are happy with our service; the squad hither at Genbook will definitely be happy to read what y'all wrote.

Nosotros put customer feel and satisfaction every bit our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Replied 23/06/2020

Manufacture: Health, Wellness & Fitness
Company size: Cocky Employed
Used Daily for 2+ years
Review Source

Genbook Consistently Elevates My Private Do

I started using Genbook well-nigh 12 years ago when my biz was brand new, while it was beingness offered as a free service and I jumped on lath. I've seen new features added and abiding improvements over the years. When a monthly fee was implemented, I chose to keep considering I never had an event or problem, and the pricing is very reasonable. Genbook was one of my first financial investments in going professional with my private practice, and it is the single virtually valuable investment I've fabricated in my business organisation to date.

Pros

The "BookNow!" feature. It's so easy for anyone to schedule and manage their appointments without needing to speak with me straight. Email and text reminders are sent automatically. Reviews are collected and displayed online. Billing and payments are tracked. And now gift certificates tin can be purchased. I'yard not technically inclined, so I really appreciate how seamlessly this works with emails, website, google searches, and FB biz page.

Cons

Nothing. I absolutely LOVE this software.

Response from Genbook

Hi Linda,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the difficult work we put in every day.

Cheers again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Replied nineteen/12/2019

Manufacture: Alternative Medicine
Visitor size: Self Employed
Used Daily for ii+ years
Review Source

Affordable and easy

Genbook has been a great tool in my sole-proprietorship business, enabling me to easily handle client scheduling in person or over the net. My clients detect it easy to use when scheduling themselves; and the email and text reminders that nudge them to remember their appointments keep my weeks running smoothly (without my having to hire a receptionist to do confirmation calls!)

Pros

The Genbook software includes good coverage of the scheduling basics that I need for running my therapy business. I really like the piece of cake of setting up the online scheduling page with details that tailor it to represent my business concern well. Near 60% of my clients use the online scheduling, and like the control that it gives them. I also find the appointment reminders (sent to clients via text and email) very helpful in ensuring clients evidence up. One of my favorite features is the request for a review that is emailed afterwards the initial session a client has with me, so periodically after that. The reviews are and then published on the online scheduling site, and easily placed on my other websites besides. This is nifty for promoting my business organisation, giving other potential clients information and a sense of familiarity that encourages them to schedule.

Cons

I ofttimes have trouble with the app on my mobile device, and this frustrates me. The issues vary; simply the ane that gives me the most trouble is the app being dull to update my schedule, so I have to practice double-checks. I likewise feel that the monthly toll is high for the level of service that I am getting from it. In my business organization, I don't need well-nigh of the features that were added during the most contempo price increase. The monthly cost is very reasonable IF I needed the features; but I don't, so for me it was a sizeable toll hike that didn't add value. I would prefer more than tiers of choices/prices for the software.

Response from Genbook

Hi Grace,

Nosotros are and so grateful for your kind words. Cheers for sharing your review with us and the community.

Nosotros are thrilled that you lot are happy with our service; the team here at Genbook will definitely exist happy to read what you wrote.

We put client experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for too sharing some of the ways nosotros tin can improve, we continue to invest in our product experience and take added this to our current feature and update requests.

Cheers over again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Replied 19/12/2019

Manufacture: Health, Health & Fitness
Visitor size: Cocky Employed
Used Daily for two+ years
Review Source

Stellar Service to have

Pros

Choosing to use Genbook is i of the best business concern decisions I've made. I run my own massage practice & I am with clients about of the fourth dimension, which leaves me very fiddling time to manage the scheduling of appointments with clients outside of the office. I was playing telephone tag with people constantly. Having Genbook is like having a virtual receptionist, my clients are able to book appointments 24/7 without my assistance. Running a business concern by yourself tin can be very time consuming, using Genbook takes one less thing off my plate. Thank you!

Cons

Sometimes I have difficulty figuring out how to change something in my standard schedule (ie: calculation a random additional solar day, or opening up some other appointment on a day that I'yard not usually working). The customer support questions & answers section is usually helpful. If not I consult someone on the customer support squad. Also there is upon occasion a glitch & the whole arrangement goes offline but the Customer Support Team is ever prompt at contacting me & making me aware of the situation. They generally likewise fix the consequence inside a very timely manner also.

Response from Genbook

How-do-you-do Caroline,

Thank you lot and then much for taking the time to exit us this amazing review.

We are thrilled that yous are happy with our service; the team here at Genbook will definitely be happy to read what y'all wrote.

Nosotros put customer experience and satisfaction as our priority, and your review reaffirms the difficult work we put in every twenty-four hours.

Thank you lot again for your kind words!

Warmly,
Cass on behalf of the Genbook squad

Replied xix/12/2019

Industry: Eastward-Learning
Company size: two-10 Employees
Used Daily for 2+ years
Review Source

Similar Having a Virtual Receptionist

I have been with genbook since they started several years agone and this software saves me the cost of hiring a receptionist! All-time value for any service I buy for the business monthly!

Pros

Ease of use. I can customize my availability each day and each session.

I dearest how it automatically sends reminders 2 clients Which minimizes no shows.

I love how information technology has the feature that allows me to transport customized confirmation emails depending on the service that I am providing to an individual customer.

Great customer service.

Cons

The feature I like the least is that they only integrate taking payments or deposits for sessions upfront with Stripe. It would be squeamish if they offered equation with PayPal.

I wish they integrated with Mailchimp also as Abiding Contact.

Reasons for Switching to Genbook

All-time overall features for the price.

Response from Genbook

Hi Rebecca Taylor,

Nosotros are so grateful for your kind words. Thanks for sharing your review with us and the customs.

Nosotros are thrilled that you are happy with our service; the team here at Genbook will definitely exist happy to read what you wrote.

Nosotros put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Give thanks you for also sharing some of the ways we tin can improve, nosotros go on to invest in our product experience and take added this to our current feature and update requests.

Thanks again for your kind words!

Warmly,
Cass on behalf of the Genbook squad

Replied 18/12/2019

Industry: Health, Health & Fitness
Company size: Self Employed
Used Daily for 2+ years
Review Source

Overall I've been satisfied

The great benefit is existence able to bank check my phone or laptop and see what is on my schedule. Genbook besides integrates well with the agenda on my phone, then I'g able to enquire Alexa "what appointments practice I have today?" I've been able to color code different types of sessions and can tell at a glance what kind of week I'll take. The review section is great and has helped bring in new business.

Pros

From the beginning when I started using this software January 2009, it made scheduling appointments and staying on top of my business a breeze. Beingness able to refer clients to the website so they could schedule while I was giving massage was the best part right off the top! I've used almost every aspect of the software and have establish it's normally quite user friendly.

Cons

What I like least is what I can no longer practice. I used to be able to set specials using the software and and then mail service them in an email letter or transport them out directly. I would similar to see a way to take a "not-work" category so that I can have blocked off time not show up as part of my analytics yet still give me the necessary info as to why I blocked that part of my schedule.

Response from Genbook

Hi Joni,

Nosotros are so grateful for your kind words. Thanks for sharing your review with u.s.a. and the community.

We are thrilled that you lot are happy with our service; the team here at Genbook volition definitely exist happy to read what you wrote.

We put client experience and satisfaction every bit our priority, and your review reaffirms the hard work we put in every twenty-four hours.

Thank you for too sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current characteristic and update requests.

Thank you once more for your kind words!

Warmly,
Cass on behalf of the Genbook team

Replied 16/12/2019

Manufacture: Health, Health & Fitness
Company size: Self Employed
Used Daily for 2+ years
Review Source

First-class Scheduling Tool!

Genbook helps me fill my appt volume at all hours of the 24-hour interval and night. Information technology's also helpful with sending confirmations and reminders to my clients for their appts so I don't have to.

Pros

Genbook is easy to set upward and maintain, and information technology'due south extremely user friendly for my clients to book appointments online. You can't contend with the pricing either! Since I'm a Sole Proprietor, most other scheduling software programs are cost prohibitive, but Genbook is perfect for me and my upkeep.

Cons

I would like to see a characteristic that allows scheduling for classes and a component that offers email marketing options. With my full database in Genbook, it would be groovy to be able to ship out blanket emails with announcements and promotions a kin to Constant Contact or Mailchimp.

Reasons for Choosing Genbook

The previous company folded and my Massage Clan (ABMP) endorsed Genbook with a monthly discount, then I took advantage of the opportunity. I'grand very pleased I did

Reasons for Switching to Genbook

Endorsed past ABMP

Response from Genbook

Hullo Leslie,

Cheers so much for taking the time to leave u.s. this amazing review.

We are thrilled that you are happy with our service; the team hither at Genbook will definitely exist happy to read what y'all wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard piece of work we put in every day.

Thank you for also sharing some of the ways we can better, we go on to invest in our product experience and take added this to our current feature and update requests.

Thank you lot again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Replied 09/12/2019

Industry: Culling Medicine
Visitor size: Self Employed
Used Daily for ii+ years
Review Source

Genbook is my own personal assistant

Genbook saves me from having to rent a front end desk person!

Pros

This software is affordable, easy to use and continually evolving into an "all-yous-demand" program. It saves me hours per calendar week in scheduling. The new waitlist option has the potential to take me out of the equation nearly entirely, which gives me more than time in the handling room with each patient. One of my very favorite things, though, is the Testimonials. I have them tied to my website and I'thou sure it's the reason I was boosted to the top of the browser search list! Plus, it'southward wonderful feedback I wouldn't get otherwise. Also, Love Dearest Dear the automatic electronic mail and text reminders. They save me then much time and limit my no-shows.

Cons

I wish I could see all of the patients' appointments from the calendar folio instead of having to click two or three times to get to their customer contour and contempo appointments. I've also noticed that some patients struggle a bit canceling their appointments. Every bit far equally I know, the simply way to cancel every bit a patient is through the confirmation email they receive, just some of my older patients don't have electronic mail.

Response from Genbook

Hi Cass,

This review made our day!

We are thrilled that you are happy with our service; the squad here at Genbook will definitely exist happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Give thanks you for as well sharing some of the ways we tin can improve, we continue to invest in our product experience and have added this to our electric current feature and update requests.

Give thanks you once again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Replied 09/12/2019

Industry: Health, Wellness & Fitness
Visitor size: Self Employed
Used Daily for two+ years
Review Source

My life changed subsequently adding Genbook to my business organization

Genbook has not only increased my patient book, merely it has given me so much freedom. I used to just sit down in my studio during office hours...just in case I had a walk in. Now, I tin block out a section of fourth dimension and go run an errand. If I don't have a patient scheduled first thing in the forenoon, I tin take my fourth dimension. I recently decided to have ukulele lessons, but it conflicted with my schedule. No problem, I simply blocked out some time and I got to take those lessons.

Pros

Genbook is like take a full time employee that works 24/seven and never makes a mistake. It allows my patients to make (and alter) appointments any fourth dimension of the night and day. No phone messages, no waiting, no wondering if they can go in to encounter me. No feelings of guilt for changing their appointment 3 times. My patient appointments went up immediately when I started using Genbook. My patients tell me that they love this arrangement.

Cons

Patients mutter that they cannot run across their account. They would similar to exist able to log in, see by appointments, see time to come appointments and exist able to alter appointments (every bit opposed to canceling an date, then setting up a new i). They often miss that last push button to confirm their appointment. My old bulletin about setting upwards their business relationship seems to be defunct. I need to call client support and update that.

Response from Genbook

Hi Kelli,

Thank you and then much for taking the time to exit the states this amazing review.

We are thrilled that you are happy with our service; the team here at Genbook volition definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work nosotros put in every solar day.

Cheers for likewise sharing some of the ways we tin improve, we go along to invest in our product experience and have added this to our electric current feature and update requests.

Thank you once again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Replied 09/12/2019

Industry: Mental Health Intendance
Company size: Self Employed
Used Daily for 2+ years
Review Source

Burn down your receptionist

Genbook allows clients to volume appointments online through my website with the press of a button. When I'm in session I can't answer my phone or respond to emails, but clients can schedule with me even when I am unavailable to book appointments for them. They can even volume when I am asleep or abroad from work! I don't have a secretary or an admin for my office and don't need to hire one.

Pros

Like shooting fish in a barrel to utilise interface and in that location's an app so I tin manage engagement a from my phone. I can also charge credit cards from my phone using Stripe that come integrated with the software. Customer service has e'er been been helpful.

Cons

Over the last few years the software price jumped from $20/month to $40/month. That was a steep increment. I'm willing to pay information technology because it'due south probably the best appointment scheduling software out in that location. In that location are certainly clunkier products that aren't every bit steamlined.

While I like that my clients can encounter what appointments I accept available, it also creeps me out that anyone can go online and await at my schedule. I work in mental wellness and this can get weird. That's the downside to providing an online scheduling organization – no privacy.

Reasons for Switching to Genbook

Better interface and easier to use. Practiced looking product. Seamlessly integrates with my website.

Response from Genbook

Hi Angela,

Thanks so much for taking the fourth dimension to leave us this amazing review.

We are thrilled that yous are happy with our service; the team hither at Genbook will definitely exist happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard piece of work we put in every 24-hour interval.

Give thanks you over again for your kind words!

Warmly,
Cass on behalf of the Genbook squad

Replied 09/12/2019

Industry: Culling Medicine
Company size: 2-10 Employees
Used Daily for two+ years
Review Source

Genbook makes it so like shooting fish in a barrel to for clients to schedule with me!

Genbook allows me to run my own business much more smoothly than I'd be able to without it. Because of Genbook, at to the lowest degree 80% of my clients handle their own scheduling, at their own convenience. This frees up so much of my time. Instead of playing phone or electronic mail tag, trying to figure out a good time that works for each and every session for each and every client, I tin can just live my life while my schedule fills upwardly on its own.

Pros

I love the ease of setup and the flexibility I have with my schedule. Information technology's piece of cake to modify my hours and availability. It's easy to mark when I'll exist out of town. When I brought another person into my business, it was straightforward and intuitive how to do her scheduling as well. In the nine years I've been using Genbook, they've just continued to add more features and to make the software more intuitive and piece of cake to use. Also, my clients beloved it. I consistently have clients telling me how piece of cake information technology is to schedule through Genbook equally compared to a lot of other options. Lastly, I'chiliad and so glad I have the option to request a credit card when scheduling. My no shows are almost down to nothing. My frustration and wasted time are drastically reduced! Oh! And the reviews! I LOVE that Genbook automatically requests reviews from my clients after their sessions. It's been and so, and so helpful from a marketing perspective.

Cons

Every once in a while, it'south glitchy and I tin can't log in, or a customer has a alien fourth dimension bear witness upwards on their agenda. But it's rare, and lately the communication from Genbook regarding any bug has been stellar.
Oh, and I wish there was a way to connect the Genbook reviews to Yelp! or Google Reviews, or any other, more public review site. I love that the reviews are collected, I only wish more people, peculiarly potential clients who accept never scheduled with me before, could see them.

Reasons for Switching to Genbook

Price, ease of use, features I liked and needed

Response from Genbook

Howdy Theresa,

This review made our day!

We are thrilled that you are happy with our service; the team hither at Genbook will definitely be happy to read what yous wrote.

Nosotros put customer experience and satisfaction every bit our priority, and your review reaffirms the hard work we put in every 24-hour interval.

Give thanks you for besides sharing some of the means we can improve, nosotros proceed to invest in our production experience and have added this to our current characteristic and update requests.

Cheers once again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Replied 09/12/2019

Industry: Wellness, Wellness & Fitness
Company size: Self Employed
Used Daily for 2+ years
Review Source

Love Genbook

I dearest that my clients tin can access my schedule 24/vii/365. Online booking really frees up my time and is convenient and easy for my clients to use (especially compared to other online booking systems). I beloved that my clients are prompted to leave reviews - this characteristic has helped to bring in new clients to my concern. Overall very happy with Genbook and will go on using it for years to come.

Pros

Very like shooting fish in a barrel to gear up and use. Convenient for customers to use and manage appointments. Great features. Affordable. Fantastic client service. I've been using Genbook since it get-go launched and they keep adding valued features. Very reliable! I highly recommend Genbook!

Cons

No cons really at all. In that location accept been a couple of times the organisation has gone down, but the company is on it immediately and communicates well with their customers. This can happen to whatsoever cloud based service, simply over the past 10 years I've used Genbook, I can merely remember it happening a couple of times.

Reasons for Switching to Genbook

Affordability and ease of use.

Response from Genbook

Hi Teri,

This review made our 24-hour interval!

Nosotros are thrilled that yous are happy with our service; the team here at Genbook volition definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work nosotros put in every day.

Thank y'all once again for your kind words!

Warmly,
Cass on behalf of the Genbook squad

Replied 09/12/2019

Industry: Health, Wellness & Fitness
Company size: Self Employed
Used Daily for ii+ years
Review Source

Essential Business Tool

Genbook solves many bug for a pocket-sized business organization similar mine, for example, online booking, managing appointments online without the need to phone call me. Online presence with reviews. It allows me to piece of work simultaneously every bit clients manage their appointments online. This is a game changer for me! People book their appointments online from anywhere and at any time. I do non have the hassle to telephone chase my decorated clients.

Pros

Genbook allows me to run my entire company online that gives my clients an easy & efficient style to manage their appointments 24/seven. It sends our a confirmation & reminders which significantly reduces missed appointments. Clients receive a followup email which they may leave a public review for others to see, creating an online presence which is key these days as more and more than people utilize online tools to carry their business concern. As an admin, I have total control of many settings to customize the kind of business organisation that works best for my practice.

Cons

There are so many production offerings inside Genbook, that for my business organization blazon, I volition not use. Adding more options could mean higher costs which concerns me. And so far, the pricing of Genbook remains unchanged.

Reasons for Switching to Genbook

The pricing model and features were key that best matched my business concern needs.

Response from Genbook

Hi David,

Give thanks y'all so much for taking the fourth dimension to leave us this astonishing review.

Nosotros are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what y'all wrote.

We put customer feel and satisfaction as our priority, and your review reaffirms the hard piece of work we put in every 24-hour interval.

Cheers again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Replied 09/12/2019

Industry: Medical Exercise
Company size: ii-ten Employees
Used Daily for 2+ years
Review Source

Many Lives Chinese Medicine Loves Genbook!

We have been with Genbook since the very beginning and have been so impressed with the growth and the customer service. I recommend Genbook to all my fellow Acupuncturists.

Pros

Our patients consistantly praise Genbook for the interface and the ease of use. We, in the office love Genbook for every reason in that location is. It is easy to railroad train new employees on and it is very easy to use.

Cons

We practise non like when the software goes down. We pay for the dependability that it volition always work, and while that might be request too much, nosotros demand t to work to run our business. There have been perioeds where it has gone down for whole days and that just really screws united states of america up. So the back end needs style more redundency.

Response from Genbook

Hullo Beth,

Thank you lot so much for taking the time to leave the states this amazing review.

Nosotros are thrilled that you are happy with our service; the team hither at Genbook volition definitely be happy to read what you wrote.

We put client experience and satisfaction as our priority, and your review reaffirms the difficult work nosotros put in every day.

Give thanks yous for also sharing some of the means we can improve, we proceed to invest in our product feel and have added this to our current feature and update requests.

Thank you over again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Replied 09/12/2019

yarbroughancon1962.blogspot.com

Source: https://www.softwareadvice.com.au/reviews/66693/genbook